Senior Customer Success Executive

About Us BCI Central Indonesia | Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.

With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.

About the Product LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to: Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage. Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities. Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers. Customizable alerts & tracking- Set up automated notifications to track project updates and client movements.

Our Values Dream big - Embrace ambitious goals and strive to exceed expectations, every day. Thrive together- Collaborate, communicate, and celebrate success. Own it - Take ownership of your work and empower yourself to make a difference. Do the right thing - Stand firm in your values and let integrity guide your actions at every turn.

What You’ll Do The Senior Customer Success Executive is responsible for overseeing and managing client accounts, ensuring exceptional satisfaction, and driving sustainable growth through strategic account management. This role focuses on fostering a high-performance culture by developing and executing targeted retention strategies aligned with group objectives, with the aim of achieving revenue targets, accelerating market growth, and delivering outstanding customer experiences.

Experience in the Region : Cultural Awareness & Adaptability: A deep understanding of the cultural dynamics and business etiquette across Southeast Asia and Hong Kong is crucial. The candidate should be aware of varying decision-making processes, hierarchies, and communication styles specific to each country. This awareness ensures smooth interactions and fosters trust with clients from diverse regions. Proven Success in the Market: A proven track record of success in Southeast Asia is essential, particularly within a similar industry. The candidate should demonstrate the ability to navigate local challenges, manage complex sales cycles, and adapt strategies to cater to diverse markets, ensuring effective client engagement across the region.

Consultative Selling Skills: Problem-Solving Approach: The ideal candidate excels in understanding client needs and positioning the product or service as a tailored solution, paired with excellent customer service. They should ask probing questions, listen actively, and offer innovative solutions that align with client goals. Long-Term Relationship Building: Building trust-based relationships is key. The candidate should focus on cultivating long-term partnerships, not just closing deals. A consultative approach requires patience, empathy, and a commitment to customer success beyond the initial sale. Industry Knowledge: A strong grasp of industry trends, customer pain points, and the competitive landscape is crucial. This enables the candidate to offer relevant insights and solutions, positioning the product as a valuable asset that addresses the client’s unique challenges.

Results-Driven & Overachievement: Proven Sales Record: The candidate should be an overachiever who consistently exceeds sales targets and KPIs. They should demonstrate a history of exceeding quotas and driving revenue growth through innovative and persistent sales efforts. Resilience & Persistence: The ideal candidate will possess a "never give up" attitude, remaining motivated despite setbacks. They must be comfortable with rejection and have the persistence to pursue and close challenging deals, demonstrating tenacity in competitive markets. Self-Motivated& Driven: Self-starters are essential for this role. The candidate should take initiative and go the extra mile to close deals, working independently without the need for constant supervision or oversight.