VP-Head of Home Sales Kalisumapa

Join to apply for the

VP-Head of Home Sales Kalisumapa

role at

PT. Indosat Tbk

Responsible for managing operations of a sales outpost branch. Oversees sales and the provision of services to local clients. Develops and maintains relationships with both new and existing customers. Is responsible for internal operations of the branch, e.g., Human Resources, Finance, Information Technology. May upsell additional services, parts, and equipment as needed.

This position integrates and leads four key functional domains —

Branch HBB Leadership (FTTH) , Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) — to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales will serve as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with the circle and corporate teams.

Job Description Strategic Leadership & Governance

Lead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle.

Set strategy, roadmap, and revenue targets.

Sales & Channel Management

Oversee regional & branch HBB leads.

Drive partner and channel sales execution to meet acquisition and retention goals.

Partner & Vendor Management

Establish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence.

Partnership effectiveness & cost optimization.

Cross-Functional Collaboration

Work closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth.

Strategic alignment & cross-unit synergy.

Home Capability Building

Develop and implement programs to enhance sales and technical capability of teams.

Ensure alignment with corporate initiatives.

Facilitate capability development both FTTH & FWA.

Home Installation & Infrastructure

Coordinate installation and infrastructure readiness to support sales growth.

Align with Network & Technology for rollout priorities.

Customer Experience (Home CX)

Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints.

Manage field compliance & customer experience issues at region, provide inputs to HQ.

Own end-to-end complaint management for new subscribers (within first 3 months), ensuring fast and accurate resolution to strengthen early-life experience.

Customer Experience Quality & Operational Governance.

Required Skills

Strategic planning, business acumen, executive leadership.

Channel management, partner negotiation, sales execution.

Coaching, learning program design, cross-functional collaboration.

Operational planning, process management, stakeholder alignment.

Customer experience management, root-cause analysis, process improvement.

Vendor management, contract negotiation, stakeholder management.

Collaboration, communication, project governance.

Qualifications

Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field. A Master’s degree is a plus.

Minimum 15 years of total experience in commercial or sales roles within the telecommunications, broadband, or digital connectivity industry. At least 8–10 years in senior leadership roles managing large-scale home broadband or FTTH businesses.

Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business.

Experience integrating field sales, installation, and CX operations into a unified delivery model is highly desirable.

Deep understanding of fiber network deployment and how commercial and technical teams must integrate.

Experienced in leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability).

Demonstrated ability to scale new business verticals, ideally with FTTH or broadband services.

High resilience, adaptability, and accountability for delivery.

Strong communication and presentation skills for engaging senior internal and external stakeholders.

Job Responsibilities Leadership Competencies

Entrepreneurial Insight

Developing Others

Driving for Results

Building Partnerships

Customer Service Orientation

Operational Decision Making

Continuous Learning

Innovation

Leading Execution

Technical Competencies

Channel, Partner and Account Management

Product Strategy and Road-mapping

Training and Talent Development (Commercial)

Customer Experience and Journey Design

Market and Competitive Intelligence

Portfolio and Project Management

Data Analytics and Revenue Insights

Governance, Risk and Stakeholder Communications

Go-to-Market and Launch Execution

Pricing, Commercial and Deal Structuring

Brand, Content and Creative Strategy

Sales Operations and Enablement

#J-18808-Ljbffr