Desk Collection & Recovery

Responsibilities

Calling customers before the due date as a payment reminder Calling delinquent customers after the due date as a payment demand Helping customers on payment services and explain about our financial services Maintaining good relationships with customers Doing administrative tasks related Ensure customers receive visits to collectors and warning letters with delinquent consumer conditions

Requirements

Must possess at least a Diploma Degree Strong experience in the Desk Collection field (preferably in the banking/financial industry) would be an advantage Able to work under pressure, good interpersonal, and target oriented person Discipline and can work well both individually and as a team

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.