CX & CRM Lead: Lifecycle, Retention & Automation

A leading tech firm in Indonesia is seeking a CX & CRM Manager to lead their end-to-end customer experience strategy and lifecycle management. In this role, you will ensure customers enjoy a seamless journey, from onboarding to long-term relationship growth. Ideal candidates will have 4-5 years of experience in CX or CRM, an operational mindset, and proficiency in CRM tools. The position offers the opportunity to work closely with various teams to enhance customer satisfaction and loyalty. #J-18808-Ljbffr