Division Manager, Quality Assurance

RESPONSIBILITIES: Lead and manage the team to align with departmental priorities and objectives. Manage the end-to-end QA process to ensure all products meet customer red tag standards. Develop the team to ensure each member possesses the necessary skillsets to achieve and support overall QA objectives. Ensure the required QA coverage and focus is aligned with QA resources. Align team KPIs and drive results through regular individual appraisals, comparing objectives to achievements and realigning as necessary. Align with organization / business direction, such as country of origin, vendor base / capacity / quality expectation, speed/ lead time and cost, product allocation strategy and new vendor development. Manage the end-to-end QA process from pre-production to bulk production process and activities. Conduct root cause analysis for quality issues and establish pre-determined quality performance indicators. Establish platforms (e.g. root cause/solution library) for lesson learned activities. Develop quality performance awareness review by creating quality performance improvements programs and methodology for performance improvement validation. Establish a forum to enable understanding of latest manufacturing technology. Champion “Right First Time” cultural behavior. Execution of standardized processes, methodologies, and resource management that are aligned across regions. Support the QIR process and partner with US QA / product performance team. Engage with cross-functional partners on key quality performance statistics. Educate cross-functional partners on new QA processes / performances / initiatives. Contribute to Design pass-off meetings, line reviews, test lot evaluations, and pre-production meetings. Conduct quality performance meetings with vendors and cross-functional teams.

REQUIREMENTS: Bachelor’s degree/Higher Diploma or equivalent. 10-15 years of technical quality assurance and risk management experience within the garment industry. Direct and able to influence factories on production issues. Ability to envision change and support Strategic Initiatives across the Business. Strategic thinker with advanced negotiation and influencing skills. Strong understanding of garment construction, fabrication, and production processes. Able to navigate and serve as a trusted adviser to leadership. Hands-on experience in GSD is an advantage. Well organized, sharp attention to detail, advanced communication skills and able to motivate and encourage associates whilst under pressure. Proficient in Word, advanced Excel functions and PowerPoint.