Protection Consultant Lead

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We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you. Primary Focus & Responsibilities:

Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets

Set clear KPI, monitor performance, and implement interventions to uplift productivity

Oversee consistency and quality of customer conversations, ensuring they meet regulatory standards and customer experience expectations

Identify emerging customer pain points or feedback themes, work with cross-functional teams to improve customer satisfaction

Translate company S2S strategy into execution, plans, and customer engagement protocols

Optimize lead generation through segmentation insights, process improvements and targeted engagement campaigns

Ensure smooth collaboration with field agents and agency leaders, reinforcing feedback loops on lead quality and follow-up effectiveness

Requirements:

6-10 years of experience in insurance sales, customer engagement, telesales, or service-to-sales leadership roles

Proven track record in managing outbound customer engagement teams and driving sales productivity in life or health insurance

Strong grounding in customer experience improvementExperience in coaching frontline teams, implementing performance frameworks, and driving capability uplift

Seniority level Mid-Senior level

Employment type Full-time

Job function Other

Industries Insurance

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