Cluster Senior Sales Manager - JSO

Organization: Grand Hyatt Bali At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Join a team that is making travel more human. Here, everyone's role matters. Opportunities are yours to shape. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Now we are looking for a dynamic, results-driven, and passionate Cluster Senior Sales Manager – Jakarta Sales Office to join our professional Sales team and drive revenue performance across the hotel cluster.

Responsibilities

Driving revenue growth by proactively identifying and securing new business opportunities within assigned market segments.

Managing and developing key accounts to maximize revenue contribution and long-term partnerships.

Executing sales strategies and action plans in alignment with the hotel cluster’s overall business objectives.

Conducting regular sales calls, client meetings, presentations, and site inspections.

Preparing accurate sales forecasts, reports, and market intelligence updates.

Collaborating closely with Revenue, Rooms, Food & Beverage, and other revenue‑generating departments to optimize total hotel revenue.

Negotiating contracts and handling account management in accordance with hotel policies and brand standards.

Representing the hotel cluster at trade shows, networking events, and client entertainment activities when required.

Ensuring the delivery of brand promise and maintaining exceptional customer service standards at all times.

Maintaining strong professional relationships with clients and ensuring high levels of satisfaction and repeat business.

Qualifications

Minimum 2–3 years of experience as Senior Sales Manager or Sales Manager in a luxury hotel environment, preferably within an international brand.

Strong understanding of corporate, MICE, leisure, or government market segments.

Proven track record in achieving sales targets and driving measurable revenue growth.

Strong negotiation, presentation, and closing skills.

Excellent interpersonal, communication, and relationship‑building skills.

Ability to analyze market trends and contribute to short‑term and long‑term business strategies.

Self‑motivated, proactive, and highly results‑oriented.

Strong organizational and time‑management skills with the ability to manage multiple accounts.

Eloquent in English communication, both written and spoken. Bahasa Indonesia proficiency is required.

Proficient in Microsoft Office and hotel sales systems.

Highly professional, service‑oriented, and team‑focused approach.

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