TikTok Local Services - SMB Lead

Responsibilities About the Team With the mission of \"Inspiring New Life and Helping Good Business\", Local Services is committed to becoming the most trusted local services platform for users and partners. In Local Services, through POI,

Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative. At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. Responsibilities: - Lead the SMB team and provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond; - Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them; - Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture; - Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Merchant Education to identify opportunities to scale out best practices, knowledge and performance gaps; - You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest; - Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your team on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings. Qualifications Minimum Qualifications: - Bachelor’s degree in any major - Years of extensive experience in account management/client services roles, particularly in SMB. - 3+ years of management experience, leading and inspiring sales team while driving measurable business outcomes. - Experience in business development, account management, sales or partnership and with proven track record in delivering targets. - Proven ability to collaborate cross-functionally and drive measurable client outcomes. - Proficiency in English and Bahasa Indonesia is a must in order to communicate with the global and local sales team. Preferred Qualifications: - Proactive attitude with excellent project management, organisational, and analytical skills. - Analytical skills and process management skills, high attention to detail and rigor, can-do attitude, and desire to learn. - Adaptability to change and commitment to continuous improvement. - Open to giving and receiving constructive feedback. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ ​ Diversity & Inclusion​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​