CRM Loyalty Manager

For this role, you will be responsible for overseeing and optimizing the performance of loyalty programs within and outside of an organization.

Responsibilities

Identify opportunities to improve loyalty programs and analyze loyalty program effectiveness and performance

Carry out a benchmarking process and analyze internal loyalty programs, trends and competitors to identify opportunities that have an impact on improving quality and revenue.

Increase brand value and awareness for MyEraspace as an Erajaya Group loyalty program

Increase membership engagement Loyalty Program

Create regular reports on loyalty program performance and present the findings to key stakeholders, such as senior management and the marketing team.

Ensure the absorption of funds and receipt of funds runs optimally.

Qualifications

Min Bachelor Degree from any major

Min 5 years on CRM Loyalty Performance

Experience in developing and executing CRM strategies

Demonstrated experience in working with databases, data analysis, segmentation, and email marketing, social media platforms.

Strong communicator and relationship builder

Attention to detail, an analytical approach

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