E-commerce Sales & Customer Service Representative

Overview At

TalentPop App , we are dedicated to helping high-growth e-commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that

superior service is the ultimate sales strategy.

Key Responsibilities: Service, Sales, and Success

Sales Conversion: Proactively engage customers to identify sales opportunities, executing upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).

Revenue Recovery: Implement targeted efforts for abandoned cart assistance and manage subscription recovery and win‑back campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).

Customer Advocacy: Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.

Order Excellence: Efficiently manage all post‑purchase and order‑related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.

Data Entry & Reporting: Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.

Candidate Requirements

Mandatory Experience: 1+ year of proven remote/online sales and customer support experience is essential.

E-commerce Proficiency: Must be comfortable and experienced with the sales‑focused aspects of e-commerce support (e.g., upselling, managing subscription issues, driving sales conversion).

Communication & Persuasion: Outstanding verbal and written communication skills with a natural ability to quickly build rapport and convert conversations into sales.

Tech Savvy: Familiarity with e-commerce platforms like Shopify and key customer engagement/CRM software is a significant advantage.

Work Environment: Must be a highly motivated self‑starter comfortable thriving in a remote, high‑performance setting.

Technical Setup Requirements (Remote)

A dedicated personal computer or laptop (i5 processor or modern equivalent).

A stable, high‑speed internet connection (minimum 15 Mbps download and upload speed).

A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Join TalentPop App?

Incentive Pay: Opportunity to earn commissions and performance bonuses in addition to your base salary.

Work Flexibility: 100% permanent work‑from‑home setup—zero commute required.

Benefits: Comprehensive health coverage (HMO or monthly stipend) and paid time off.

Growth: Clear paths for career advancement and professional skill development within a supportive team.

Application Fast‑Track: Immediate Action Required!

Select Position: When applying, please choose “Brand Concierge” from the list of available roles.

Enter Code: In the application form, you must enter the unique code ECSR in the designated application code field.

Ready to be the revenue‑driving force behind top E-commerce brands? Apply now to become our next E-commerce Sales & Customer Service Representative!

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