Strategic Projects Lead - Customer Service

Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

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Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

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SPX Express Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

Join to apply for the

Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

role at

SPX Express Get AI-powered advice on this job and more exclusive features. Plan and execute project-based tasks focused on improving customer service processes and performance. Drive critical projects in a fast-paced environment to achieve key customer service objectives. Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments. Track key operational metrics and provide regular updates on business performance and project implementation.

Job Description

Plan and execute project-based tasks focused on improving customer service processes and performance. Drive critical projects in a fast-paced environment to achieve key customer service objectives. Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments. Track key operational metrics and provide regular updates on business performance and project implementation.

Requirements

Ability to analyze data, interpret insights, and translate them into actionable recommendations. Strong storytelling and visualization skills for PowerPoint presentations. Creative thinker with excellent collaboration and relationship management abilities. Strong skills in MS Excel and Google Sheets. Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively. Native fluency in Bahasa; English proficiency is a plus. Eager to learn about and implement process optimization strategies. Ability to manage multiple projects and engage with various stakeholders simultaneously. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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