Senior Desk Collection

Company Overview PT Mitra Koleksi Mandiri is a company operating in the field of professional debt collection, providing efficient services using the latest technology to increase collection rates.

Job Overview Senior Desk Collection - Manage advanced delinquent account collections, conduct phone collections per SOP, negotiate and offer payment solutions, monitor and evaluate collector team performance, create daily/weekly collection reporting.

Responsibilities

Handle advanced delinquent customer accounts.

Conduct phone collections according to SOP.

Negotiate and present payment solutions.

Monitor and evaluate the performance of the collector team.

Prepare daily/weekly collection reports.

Qualifications

Minimum 1 year experience in desk collection.

Understanding of the billing process and collection regulations.

Communicative, firm, and target-oriented.

Experience handling high overdue.

Ability to lead and develop a team.

High school diploma or equivalent.

Age 19‑35 years.

Must upload a photo.

Must be located in the placement province (Special Region of Yogyakarta).

Benefits

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