Technical Support Engineer (Bahasa, ID)

Customer Issue Handling: Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve their concerns. Troubleshooting Coordination: Escalate challenging customer issues to technical experts and monitor the progress of their resolution Document Organization: Compile customer issues into documentation for learning and reference purposes Satisfaction Management: Conduct follow-ups and surveys with customers, and provide feedback on any dissatisfaction issues.） Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, Electrical Engineering and related major. Language requirements: English and Bahasa Indonesia (Compulsory) Relevant Work Experience: Prior experience in customer service or technical internships is preferred.

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