Job Description
VinFast Indonesia is expanding rapidly, and we’re looking for a Service Engineer Manager (E‑Scooter) to support our after‑sales operations, ensure high‑quality technical service, and deliver an excellent ownership experience for our e‑Scooter customers across Indonesia.
Lead the national after‑sales service strategy
to ensure high‑quality service delivery, customer satisfaction, and operational excellence
Manage and develop the Service Engineering team , ensuring strong technical capability, efficiency, and performance
Oversee dealer service operations , ensuring implementation of service standards, repair quality, safety protocols, and compliance with SOPs
Drive complex diagnostics and escalated issue resolution , providing expert guidance for mechanical, electrical, and software‑related cases
Collaborate closely with Quality, R&D, Product, and Operations teams
to review systemic issues, define corrective actions, and support product improvement cycles
Lead nationwide training programs
for dealer technicians, including curriculum creation, certification processes, and skill assessments
Review and approve warranty policies, high‑value claims, and technical validation
to ensure consistency and cost‑effectiveness
Monitor service KPIs , including TAT, first‑time fix rate, parts utilization, and service quality metrics
Analyze service data and customer feedback
to identify trends, risks, and opportunities for product and process optimization
Manage service documentation , including technical bulletins, troubleshooting guides, SOP updates, and field reports
Plan and execute dealer audits, coaching programs, and continuous service network improvement initiatives
Prepare monthly reports
summarizing after‑sales performance, field insights, risks, and improvement recommendations for leadership
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What We’re Looking For
4–7+ years of experience in After‑Sales, Technical Service, or Field Operations, preferably in
automotive, EV - 2Wheel, e‑mobility, or consumer electronics
Prior experience in a
supervisory or managerial
role overseeing service teams or dealer operations
Strong technical expertise in
electrical systems, batteries, motor controllers, powertrains, diagnostic tools , and EV troubleshooting
Strong analytical and problem‑solving abilities with experience managing escalations and complex cases
Excellent communication, leadership, and team‑development skills
Experience building cross‑functional relationships with
Quality, Product, Operations, and Training
teams
Skilled in operational planning, KPI management, and service process optimization
High attention to detail with a commitment to safety, quality, and customer experience
Proficiency in reporting, data analysis, and presentation (Excel/Google Sheets/BI tools)
Willing to travel frequently for dealer visits, audits, and field support
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