Agency Channel Training Specialist

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Key Responsibilities

Deliver and monitor training programs (online and offline) as directed by the Channel Training Lead. Educate agents and leaders on insurance products, sales techniques, and company policies. Manage operational training needs, including sharia programs aligned with company requirements. Coordinate with internal/external trainers and stakeholders to ensure smooth implementation. Communicate training schedules and act as the main contact for participant inquiries. Measure training effectiveness through assessments, feedback, and performance indicators. Provide feedback and identify opportunities for process improvement and automation. Requirements

Bachelor’s degree in Business, Management, Communication, or related field. Having an insurance certification is an advantage. 3–7 years of experience in the insurance industry. Proven track record in partnership management or business development. Strong stakeholder management, communication, and presentation skills. Ability to analyze business performance and develop growth strategies. Proficient in Excel and PowerPoint; detail-oriented and able to manage multiple partnerships. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Seniority level

Mid‑Senior level Employment type

Full‑time Job function

Training Industries

Insurance

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