Chatbot & Business Insight - Regional Seller Experience (Contract)

Job Description

Analyze chatbot transcripts to identify issues and propose improvements. Coordinate and monitor sentiment surveys across countries. Evaluate chatbot features against global competitors and identify improvement areas. Classify historical chat data to build a structured Q&A repository. Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use. Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.

Requirements

Strong research skills, especially in analyzing external platforms and competitors Ability to transform unstructured data into clear, actionable insights Proficient in data analysis, quality assurance, and competitive benchmarking Detail-oriented with strong analytical thinking Excellent communication and coordination across teams Self-motivated and proactive with the ability to work independently