Desktop Support Engineer

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A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

Duties and Responsibilities

Providing designated Equipment’s and IT infrastructure in building and other connected sites (spoke/dispatch/Data centers) nearby.

Maintains, analyzes, troubleshoots, and repairs laptops /desktops and other IT infra hardware and computer peripherals

Documents, maintains, upgrades or replaces hardware and software systems

Communicating clearly in written and verbal form

Work on the tickets/Work orders assigned in the ticketing tool and resolve them as per SLA and with proper updates in the worklogs.

Completing all administrative tasks associated with each call

Responsible for control and return of assets and inventory VIP, Executive, Video conferencing support.

Provide local smart hand support (physical assistance) to other domain teams when required.

Support for New device installations and life cycling of device activities.

Support implementing/executing infrastructure-projects locally within the location.

Other duties may be assigned to meet business needs

Requirements

Min 2 years of relevant experience

Experience in hardware management

Experience in MyService is preferable

Experience with operating system installation using auto-pilot, anti-spyware, anti-virus, custom and commercial software

Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software

Experience with mobile telephony technologies (Intune iPad, Android and iPhone)

Knowledge on office 365 products like word/excel/Email clients

Proficiency in desktop support including knowledge of current Windows operating systems

Hardware support - laptops, desktop

Backups restore of OS and Data

Procurement of Hardware, Maintaining the assets and Hardware spare stocks

Hands on Audio/Video Conferencing experience

Experience in performing asset refresh

Experience in network trouble shooting

Basic Knowledge on windows Active directory and group policies

ITIL concepts strongly preferred

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, Please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!

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