Ship Agency Operator

Job Title Shipping Cargo Operations (LCT 3000 DWT Fleet)

Overview Oversee all vessel-related matters at Indonesian ports, including processing port entry/exit formalities, arranging pilotage and berthing/unberthing, ensuring efficient and compliant operations, crew changes procedures, PSCO, bunkering etc.

Responsibilities

Client Communication & Relationship Maintenance Act as the primary contact for shipowners, charterers, or operators worldwide, providing timely updates on vessel status and operational results to foster long-term partnerships, communication with shipper, consignee, and stevedores included.

Document Processing Prepare, review, and process various shipping documents such as bills of lading, cargo manifests, customs declarations, and PKKA arrangements ensuring accuracy and compliance with local regulations.

Operational Issue Management Demonstrate ability to handle unexpected situations during operations, such as port congestion, procedural delays, or cargo disputes, and assist in negotiations to protect client interests.

Cost Management & Reporting Track and manage port disbursements, assist in cost verification and settlement, and regularly report operational progress and cost control to management.

Qualifications

Language Skills Excellent English proficiency (written and spoken). Mandarin proficiency is a plus.

Experience Minimum 1 year of experience in shipping or logistics; background in ship agency or marine operations is preferred. Familiarity with major Indonesian ports (Jakarta, Surabaya, Semarang, Sumatera area such as Padang, Dumai, Palembang, Kalimantan area such as Taboneo, Kendawangan, Balikpapan) will be highly regarded.

Professional Knowledge Familiarity with international shipping practices, port operation procedures, and customs/maritime regulations; understanding of trade terms such as FOB and CIF.

Personal Attributes Strong communication and coordination skills, resilience under pressure, and problem‑solving ability; meticulous attention to detail, strong customer service orientation, and a sense of responsibility.

Benefits (Compliant with Indonesian Labor Law & Company Policy)

Full coverage of BPJS Ketenagakerjaan (social security) and BPJS Kesehatan (health insurance), including pension, accident, death, and medical benefits.

Performance‑based bonuses according to company performance and individual contribution.

12 days of paid annual leave plus Indonesian public holidays.

Location North Jakarta, Jakarta, ID

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