Direct Contract, Collection Agent, Risk Management Group

Job Description Business Function Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

Make phone calls to customers in accordance with assigned targets. To achieve productivity target and team target according responsibility assignment from management

Conduct visits to customer for Field Collections based on assignment and give information to customers accurately and clearly

Adhere to the established code of conduct during collection activities.

Notify customers to ensure payments are made before the due date.

Deliver clear and accurate information to customers regarding their accounts.

Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.

Requirements

Bachelor’s Degree is preferred; equivalent experience will also be considered

Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.

Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.

Self‑motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.

Previous experience in

desk / field

collections or debt recovery role

demonstrating an understanding of collection processes and customer interaction.

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