English Customer Service Agent (GDS Experienced)

Elevate your customer service career with a leading global Online Travel Agency (OTA) in Jakarta! We are looking for an

English Customer Service Agent

with experience in Global Distribution Systems (GDS) to provide essential live chat support to our European and US travelers. If you have a background in travel bookings and strong English skills, we want to hear from you!

✈️ Role Overview: In this role, you will be the point of contact for international travelers, helping them navigate their journeys with ease: Use

Amadeus, Sabre, or Galileo

to manage flight and hotel bookings. Provide high-quality live chat support to customers from Europe and the US. Process, modify, and manage reservations, including flight tickets and hotel stays. Handle booking modifications and cancellations efficiently to ensure a smooth travel experience. Maintain a high level of customer satisfaction through professional and empathetic communication.

Requirements: Must have working knowledge or experience using a GDS (Global Distribution System) such as Amadeus, Sabre, or Galileo. Excellent English skills

(minimum C1 level) , both written and verbal. Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment. Strong problem-solving abilities, multitasking skills, and high attention to detail. Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support international time zones. Based in or willing to relocate to Jakarta.

Apply now and start your journey with us!