Customer Service Transportasi Online - Yogyakarta Site

Job Summary

We are looking for customer service professionals to join our Customer Service Online Transportation (English Project). This role focuses on providing responsive, accurate, and friendly customer support through voice and email. You will play a key part in delivering excellent service and maintaining customer satisfaction.

Requirements :

Minimum D3 / or bachelor's degree from all majors

Good written and verbal communication skills in English (Fluent in English min. B2 Upper Intermediate is a MUST)

Strong problem-solving skills and demonstrated multi-task capabilities.

Communicative

Willing to work in 24/7 Shift including Weekend and Public Holiday

Willing to place in YOGYAKARTA

Candidates can work immediately if they passed

Responsibility :

Answering an Incoming chats, and respond to Email

Handle Customer Inquiries by Chats

Provide Customers about Product and Service Information

Identify and Escalate Priority Issues

Documenting All Information According to Standard Operating Procedures

Complete All Chat Logs

Updating customers profile into computer

Conduct customer surveys to ascertain level of customer service

Able to quickly locate user problems and provide solution

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Telecommunications

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