Service Architect

To manage and control enterprise Service Management by establishing standardized service processes, digital platforms, and performance governance that ensure service reliability, SLA achievement, operational efficiency, and consistent customer experience across enterprise business.

Main Responsibilities : Manage enterprise service management roadmap across end-to-end service lifecycle to improve service quality, responsiveness, and scability. Design mechanisms to ensure service operations deliver consistent SLA performance, effective incident and problem management, and stable service assurance. Strengthen enterprise service management policies covering service activation, assurance, change management, and continuous improvement. Oversee service performance metrics, including SLA achievement, service availability, incident resolution time, and customer experience indicators, and translate insights into operational improvements.

Requirements: Min 5 years experience in service management, operations, or enterprise service delivery within telecom or ICT industry Certification: ITIL, service management, operations excellence, or project management certifications are preffered