Solution Support Specialist- Digital Retail Solutions

About the Company

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

The job holder is responsible for bringing Digital Retail Solutions (DRS) to life in the commercial process. Sitting at the intersection of product and sales, this role partners closely with sales teams and customers to position, tailor, and sell the DRS portfolio. The Specialist brings deep knowledge of the solution set and the ability to translate product features into customer value, serving as a trusted advisor throughout the sales cycle. This role ensures that customer needs are matched with the right solutions and enables global offerings to succeed in local markets. The Specialist supports the sales team during sales process (RFPs, unsolicited proposals, PoCs) for complex or multi-country opportunities.

About the Role

Key Accountabilities:

Commercial Partnering & Sales Support Serve as the go-to product expert supporting the sales team during customer engagements Translate solution capabilities into customer value stories and commercial positioning Participate in discovery sessions, sales meetings, and product demos Engage with Product Management, Sales and pricing for complex or non-standard offers

Customer Engagement & Enablement Understand and qualify customer pain points and objectives to tailor DRS solutions Support sales to define DRS solution strategy to elaborate the commercial proposition Support proposal development, including solution design, configuration and Unique Selling Proposition definition Engage with customers for PoCs phases and success criteria definition and measurement Address product-related questions, objections, and requirements during the sales process

Market Insights & Feedback Loop Capture customer feedback and market insights to inform product development Identify patterns in customer needs to guide solution enhancement and innovation Qualify areas for business growth (new markets, new customers, new channels) and DRS solution needs

Collaboration with Product Teams Partner with Product Team Leaders to align on strategy, capabilities, and roadmap Ensure consistent solution messaging and pricing aligned with global standards

Sales Enablement & GTM Execution Support go-to-market execution through content creation and training Build and maintain solution collateral, playbooks, and reference materials for the field

Qualifications

Product Expertise – Working knowledge of integrations, APIs, and banking ecosystems. Sales Acumen – Ability to engage with commercial teams and customers to drive solution-based selling Leadership – ability to lead stakeholders involved within sales cycles for complex commercial offers elaboration Customer-Centric Mindset – Skilled at uncovering needs and translating them into tailored solutions Communication – Strong verbal and written communication skills for customer-facing scenarios Collaboration – Proven ability to partner cross-functionally across product, sales, and operations Market Insight and knowledge – Ability to synthesize feedback and trends into actionable insights

Preferred Skills

Bachelor’s degree, preferably in technical field or equivalent experience. Knowledge of SaaS, APIs, and digital payment or reporting platforms 5+ years of progressive experience in areas such as Retail or SME Cash Management, Digital Retail Solutions, SaaS or Technology-driven solutions Ability to translate business and market needs into commercial deliverable, through regular communication about product suitability and enhancement. Excellent communication and stakeholder management skills across regional and global teams.