Japanese/ Korean Speaker Trainer & Quality Assurance (TQA)

Location: TP Bali Site Onboarding Date: March 2026

About the Role We are looking for a skilled and motivated Japanese/ Korean speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team in Bali. This role is ideal for professionals with experience in BPO, telecommunications, or e-commerce customer service environments. While

English proficiency at C1/C2

level is required, candidates with the ability to speak

Japanese and/or Korean

will be considered a strong advantage, as you may support multilingual teams and global clients.

What You Will Do • Deliver training programs in English for customer service teams • Monitor and evaluate call, chat, and email interactions to ensure service quality standards are met • Develop, enhance, and maintain QA frameworks in line with client expectations • Provide coaching and constructive performance feedback to agents • Collaborate closely with Operations to align training initiatives with business objectives • Analyze QA and training metrics to identify gaps and drive continuous improvement

What We’re Looking For • English proficiency at CEFR C1 or C2 level (spoken and written) • Ability to speak Japanese and/or Korean is a strong advantage • Minimum 2 years of experience in a Training or Quality Assurance role (BPO, telecom, or e-commerce preferred) • Excellent communication, coaching, and interpersonal skills • Strong understanding of customer service KPIs and quality performance metrics • Comfortable working in a fast-paced, multicultural environment

What We Offer • Competitive salary and benefits • International, collaborative, and supportive work culture • Career development and growth opportunities