International Move Coordinator (Client Administration)

International Move Coordinator (Client Administration) As an International Move Coordinator, you will serve as the central liaison for global relocation services, ensuring a seamless and personalized experience for our clients. Acting as the first point of contact for all moving-related matters, you will oversee the coordination of household goods shipments and personal effects with precision and care.

This role demands a proactive professional with exceptional organizational skills, cultural sensitivity, and a commitment to delivering outstanding customer service. You will guide clients through each stage of their relocation journey, resolving challenges with empathy and efficiency while upholding our highest service standards.

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Are you the right fit for us?

Required skills and experience to succeed in this role:

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MANDATORY! Very fluent in English, both verbal and written. English is the daily working language.

Meticulous attention to detail and very high standards of accuracy.

Strong multitasking, prioritization, and time-management skills.

Mindset of curiosity, willingness to learn and grow in an international environment with high focus on continuous improvement and delivering high quality services.

Minimum 2 years relevant work experience in similar roles, i.e. Secretarial, Administrative Assistant, Finance/Accounting Assistant, Office Management, Client & Sales Administration, Sales Assistant, Logistics Officer.

Bachelor’s degree (S1) with a minimum GPA of 3.00.

Ready to be based in Pondok Ungu, Medan Satria, Bekasi.

Join us and collaborate with high-profile clients and international teams around the world!

Become the trusted guide for global relocations! Coordinate moves, support clients, and deliver exceptional service with empathy, precision, and care. A diverse role that blends commercial operations, customer service, and finance.

Tasks include:

Communicating with customers via email, phone, chat to ensure utmost client satisfaction by displaying great customer care; setting and meeting expectations and regularly updating on the status of international removals incl. overall timeline, next steps etc.

Planning, arranging and coordinating (managing) the international door-to-door removal process

Preparing, collecting, checking, and consulting on export and import documentation

Logistics coordination with shipping lines, airlines, operational teams, customs clearance agent and your counterparts: AGS colleagues in 100 countries and partners around the world. Commercial and administrative control of vendor services and invoicing.

Identifying and proactively addressing/avoiding potential issues and risks including resolving client complaints.

Which of the following types of qualifications do you have?

Do you have customer service experience?

What's your expected monthly basic salary?

Do you have secretarial experience?

How much notice are you required to give your current employer?

Which of the following languages are you fluent in?

How would you rate your English language skills?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

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