Partner Tech Enablement (Mekari Qontak)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to

#ElevateThroughImpact

and raise Indonesia's software standard. Job Description

Act as the

technical knowledge PIC

for the Partnership team, serving as a bridge between Partnership, Product, and Engineering to ensure smooth collaboration and technical alignment. Provide

technical support

during partner implementation of Qontak solutions and assist partners post-training with best practices, including MR, URD, end-to-end configuration, and workflow implementation. Support partners in diagnosing and resolving

technical issues

related to Qontak and Officeless platforms. Deliver consultative guidance on

system setup, workflow configuration, and customization

to ensure successful partner enablement. Understand and articulate how

Meta / WhatsApp Business APIs ,

Qontak , and

Officeless Workflows

integrate into a partner’s ecosystem. Collaborate closely with

Marketing, Product, and VAS teams

to align technical needs with partnership initiatives. Document technical requirements, configurations, and partner feedback to support continuous improvement. Proactively identify and suggest enhancements to partner onboarding and integration processes. Empower partners through

training, documentation, and technical enablement

to build self-sufficiency. Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. 1–3 years of experience in a

technical support, presales, partner enablement, or implementation role

within a SaaS or technology company. Strong understanding of

API and system integration , including CRM, ERP, and HRIS connectivity. Familiarity with

system architecture

concepts and ability to explain technical flows to both technical and non-technical audiences. In-depth knowledge of

Qontak platform functionalities ,

Meta / WhatsApp Business API , and

Mekari Officeless

solutions. Strong

project coordination ,

analytical thinking , and

documentation

skills. Excellent

communication

and

interpersonal

skills to translate complex technical concepts into clear explanations. Problem-solving mindset

with proactive approach to troubleshooting and process improvement. Proven ability to

collaborate cross-functionally

with internal teams (Product, Engineering, Marketing, VAS). A

partner enablement mindset , focused on empowering partners to achieve success independently. What You Will Get

Competitive salary + daily allowance. Premium private health insurance (outpatient, inpatient, maternity, dental). Early access to salary + flex installment (employee loan) via Mekari Flex. Allowance for sports activities and glasses/contact lenses. Flexible working hours with a hybrid work culture. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note. Notebook Ownership Program. Strategic office location, accessible by MRT. Friendly and dynamic work environment. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company. Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up. We wish you the best. Hope to see you around soon!

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