Description du Poste
HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12‑month revenue ending September 2024 was $13 billion.
HCLTech France has over 500 HCLTechies with offices in Paris, Lyon, Toulouse, and Blagnac.
IT User Support Expert
We are seeking an
IT User Support Expert
to join our HCLTech team at a prestigious client site in the banking sector, based in Marcq‑en‑Baroeul (59) close to Lille.
This is a permanent, hybrid role offering the opportunity to work on‑site three days per week.
Overview
You will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.
Responsibilities
Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
Record and process requests using ticketing tools, escalating to level 2 teams as needed
Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
Troubleshoot and install equipment, contribute to maintenance interventions
Administer user accounts for relevant tools
Manage and track requests via ticketing tools
Oversee telephony management and, when necessary, coordinate with third‑party operators
Job requirements
5+ years of experience as an IT User Support Engineer, with expertise in infrastructure support and IT production.
Experience in equipment management and stock tracking.
Ability to work in a support and maintenance environment.
Familiarity with ticketing tools and escalation processes.
Strong troubleshooting and installation skills.
Experience in user account administration.
Mandatory skills
MS Windows
Office Suite (Exchange Online, OneDrive, O365)
DNS
TCP/IP
MS Windows Server
Active Directory
Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English!
Why become an HCLTechie?
At HCLTech, we offer diverse opportunities to learn, innovate, and fast‑track your career. You'll work with global clients and industry‑leading experts, gaining access to mentorship and rewarding growth paths. Our people‑friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands‑on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
Global career opportunities and mobility.
Flexible work environment supporting work‑life balance.
Exciting projects and upskilling opportunities to shape your role.
Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like‑minded colleagues to drive meaningful impact through initiatives such as our CSR Council, Diversity Council, Women Connect, and many more.
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology
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