CUSTOMER PORTAL PRODUCT OWNER H/F

By his/her expert ability to manage large scale international business projects, the CUSTOMER PORTAL PRODUCT OWNER is enabling a fluent user journey and user experience for GEODIS clients and prospects who come to the company's online platforms for booking, monitoring and managing their shipments. His/her main mission will be to coordinate actions of internal and external stakeholders and contributors of "MyGEODIS", the common customer portal of GEODIS for existing and new clients. As part of this mission, the CUSTOMER PORTAL PRODUCT OWNER will prepare and run cross-functional and international workshops, help aligning business needs across the GEODIS network, coordinate with IT implementation & evolutive maintenance efforts, and intensively work on a fluent, easy, consistent and intuitive user journey for visitors of the platform coming from the GEODIS website. Customer portal product owner will be reporting to the Director Sales & Marketing Tools & Digital Customer Experience.

Main tasks

Support the Director Sales & Marketing Tools & Digital Customer Experience to develop, evolve and enhance the road map of the MyGEODIS project

Act as a Project manager

Prepare and facilitate workshops and secure workshop outcome follow-up

Ability to work in large and matrix group

Provide workshop, tool and process documentation

Coordinate implementation efforts with the involved IT teams

Gather, capture and streamline project input from the involved teams across the functions and geographies of GEODIS

Engage in platform UX

Ensure the coherence of the customer journey across the different online presences of GEODIS, particularly for MyGEODIS and geodis.com

Support the creation of User Stories/Use Cases for the development backlog

Perform User Acceptance Tests for newly developed features

Manage the project communication: internal project team communication and company-wide communication about the project, including content writing and distribution

Qualifications Master's Degree (BAC+5) in a digital, marketing or management field with Minimum 10 years experience in digital transformation projects of large/international companies

Minimum 5 years experience as a Product Owner and Project Manager

Consultancy background/experience is a plus

Team leader spirit - while having no own direct reports to manage in this project, the ability to motivate, encourage and steer a network of contributors and stakeholders is essential

Detailed follow-up mindset while keeping the macro view & project objectives in mind

Ability to identify cross functional interdependencies

Ability to work autonomous with short delays when needed

Background on SalesForce and Pardot is a plus

Background in Supply Chain/Transport/Logistics is a plus

Change management experience is a plus

Fluent English

Travel might be required occasionally

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