SENIOR CUSTOMER SUCCESS - ENTERPRISE ACCOUNT MANAGER

Senior Customer Success – Enterprise Account Manager About

Qui n'a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.

Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore Orange. Nous permettons d’observer l'usage et de comprendre les besoins métier autour du SaaS dans l'entreprise.

Job Description We're looking for a Senior Customer Success to join our team! You will play a key role in our land & expand strategy. Your main objective will be to build and strengthen relationships with our clients and secure strong sponsorship to sustain the business. You’ll be the orchestrator of the customer journey, coordinating the various day‑to‑day use cases.

Responsibilities

Ensure the ROI: Work closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success. Your ability to forge strong relationships will be critical in guiding our clients towards their goals.

Be the trusted advisor in SaaS Governance: Organize and lead a community of customers through sharing success stories, gathering feedback, and fostering peer engagement. Your insights will shape our approach to customer success.

Be the main contact of the partnership: Ensure robust sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and more. Your role is pivotal in aligning these groups and securing Beamy's strategic positioning within their ecosystems.

Coordinate the customer journey at Beamy: You are responsible for the success of all customer projects and you set the tempo by delegating.

Ensure Contract Renew & Upsell.

Qualifications

You have at least 8 years of experience within B2B ensuring customer satisfaction & business sustainability.

You have worked with large companies and understand the organisational and process issues that the Beamy platform addresses. You will adopt a consultative stance to understand client challenges and suggest solutions or actions required.

You know how to develop and implement renewal and upsell strategies.

You're fluent in French and have a very good level in Business English.

Offer

Compensation: €90 K – €110 K package, plus stock options.

Hybrid remote work: 3 days per week at the office – Paris 9e.

Culture of Transparency: Open book on salaries and company financial health, clear career progression paths, zero micromanagement, high personal ownership.

Impactful Role: Key part in Beamy’s rapid growth and global expansion.

Top‑Tier Benefits: Excellent health insurance, meal vouchers (Alan & Swile), 5 weeks of vacation plus additional RTT days.

Hiring Process

Introductory call with Priscille, Talent Manager.

Interview with Anne, Head of Services.

Case study to showcase your skills.

Culture fit interview.

On‑site visit for a work‑environment experience over lunch.

Diversity, Equity, Inclusion and Belonging Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to apply only when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren’t afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws.

Additional Information

Contract Type: Full‑Time.

Location: Paris (possible partial remote).

Salary: between €60 000 and €100 000 per year.

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