Project Manager

Senior Project Manager – Customer Success Projects DiliTrust is a leading SaaS provider in legal technology, serving 3,000 companies across 50+ countries. We have grown +40% annually since 2020 and are expanding globally.

Responsibilities

Manage strategic projects (3–12 months) covering planning, resources, communication.

Support customers through change management: expert consulting, expectation management, training.

Advise on application setup and configuration with strong product suite expertise.

Build and maintain trusted relationships with clients.

Coordinate technical experts for data migration and interface implementation.

Apply agile project management methodology.

Communicate with client teams (business, IT, etc.) and DiliTrust teams (support, R&D, etc.).

Develop business expertise in corporate law, contract & litigation management, governance body management.

Profile

At least 5 years of experience in application project management with clients.

Deep understanding of SaaS implementations.

Ability to lead a project team to success.

Strong communication with internal & external stakeholders.

Excellent understanding of customer needs and expectations.

Strong negotiation skills to defuse conflicts.

Analytical skills to identify bottlenecks and solve problems.

Native Arabic speaker and fluent in English; French is a plus. (For Dubai listing)

Native German speaker and fluent in English for Munich posting.

Autonomous, team‑oriented.

Embodies DiliTrust values and can serve as reference for others.

Recruitment Process

Talent Acquisition

Head of Customer Success

Chief Customer Officer

Our Culture and Values

Trust

– transparency and integrity.

Inclusion

– every voice matters.

Hands‑on spirit

– resilience, initiative, action.

Excellence

– impact, performance, innovation.

Team spirit

– together we go far.

Benefits

Remote work policy – flexible home/office.

Competitive salary, profit sharing, quarterly bonuses.

Certified “Happy at Work” and “Tech at Work” awards.

Open‑source culture.

Equal Opportunity Statement DiliTrust is a socially responsible company, committed to diversity, inclusion, and equal opportunity at all levels of the organization.

AI Hiring Disclosure We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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