Sr. Field Service Manager (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Regional Field Service - REMOTE. In this role, you will oversee a team dedicated to providing expert service and support within the field service ecosystem. Your leadership will directly influence customer satisfaction and operational efficiency as you manage critical initiatives while fostering a culture of high performance. This position requires hands‑on involvement, strong leadership abilities, and a deep understanding of customer needs in the commercial vehicle industry. You will be a vital part of enhancing service delivery and driving revenue growth through strategic planning and innovative solutions.

Accountabilities

Travel to customer locations throughout assigned territory to support Post Delivery Inspections (PDI’s)

Uphold customer satisfaction and investigate complex issues as needed

Drive the adoption of Salesforce as a platform to manage all aspects of Customer Care

Develop and implement key aftersales strategies to support growth and revenue initiatives

Create innovative processes to improve PDI cycle time and customer experience

Manage and motivate a high performing Field Service team of 5-8 individuals

Establish key performance indicators and develop plans to meet targets

Manage customer projects/initiatives from inception to completion

Prepare regular reports for management on various service metrics

Liaise with repair facilities for In Transit Breakdowns

Manage Fleet Defect Reports ensuring proper response times

Lead investigations for field failures resulting in property damage

Requirements

Bachelor’s Degree in related Engineering field or equivalent technical experience

Minimum 5 years in the Commercial Vehicle Industry, preferably transit buses

Previous Supervisor experience is preferred

Excellent project management skills

Strong critical thinking and problem-solving abilities

Strategic mindset with strong communication skills

Ability to use Telematics and software tools for vehicle diagnostics

Comprehensive computer skills with knowledge of Salesforce preferred

Certified in High Voltage Safety procedures and shop safety practices

Strong leadership abilities in team development and coaching

Benefits

Flexible schedules depending on project needs

Excellent compensation including medical premiums

Generous retirement plan with comprehensive benefits

Opportunity for personal development and growth

Inclusive and family‑oriented workplace culture

Stable and successful organization with over 132 years in business

Why Apply Through Jobgether? We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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