Customer Success Intern

Job Title:

Customer Success Intern

Type:

Full-time

Location:

Paris

What about us? Launched in 2023, INFINIT is a fast-growing fintech scale‑up operating in multiple countries across Europe and Americas.

At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all‑in‑one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents.

By focusing on specific industries, INFINIT delivers tailored, high‑value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide.

Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation

The Role Reporting directly to the Customer Success Manager, you will play a hands‑on role in supporting our SME clients and contributing to the day‑to‑day operations of the Customer Success team. This internship is for you if you are curious, detail‑oriented, and eager to learn the inner workings of a fast‑scaling fintech.

What do we want to achieve together?

Client Support & Onboarding

Assist in onboarding new customers: preparing materials, coordinating steps, and tracking action items.

Be a direct point of contact for some clients, answering questions and ensuring quality follow‑up.

Help maintain and update the knowledge base, CS playbooks, and internal documentation.

Data Monitoring & Reporting

Track customer health indicators (product adoption, engagement, churn signals) and flag risks to the CSM.

Build and update client‑facing and internal reports using HubSpot, Google Analytics, and internal tools.

Support usage analysis to identify upsell opportunities and potential risks.

Internal Coordination

Act as an operational link between Sales, Product, and Customer Success teams (collecting client feedback, preparing meetings, writing follow‑ups).

Contribute to the continuous improvement of internal processes and workflows.

What do you need to be successful in this role?

Student in a business school or university (Master's level), with a strong interest in tech and data.

Comfortable with CRM tools (HubSpot is a plus), Google Sheets/Excel, and eager to develop skills in SQL or Google Analytics.

Strong interpersonal skills, a customer‑first mindset, and the ability to juggle multiple topics at once.

Autonomous, proactive, and at ease in a fast‑moving, ambiguous environment.

Able to speak both French to a native level and professional English language proficiency

What will you find working at INFINIT?

Competitive Salary : We offer highly competitive salaries

Diverse and Inclusive Team : Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.

Inspiring Mission : We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.

Health and Well‑being:

Your health matters to us. You will have access to top‑quality Medical & Mental Health Insurance.

Quality Time Together : We foster a sense of community with annual gatherings and bi‑weekly office team gatherings. You're more than welcome to join us for quality time.

Personal Time Off : Enjoy flexibility with your personal time off.

Flexibility and Ownership : We trust our team and we are goal‑oriented. Enjoy the flexibility of hybrid working 3 days a week in our Madrid office and 2 from home

Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

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