Business Operations Support Manager France (F/M/X)

Business Operations Support Manager France (F/M/X) Apply for the

Business Operations Support Manager France (F/M/X)

role at

Accor .

About Accor Accor is a world‑leading hospitality group operating in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The Group offers one of the most diversified hospitality ecosystems in the industry, with over 40 brands ranging from luxury and premium to midscale and economy, as well as exclusive lifestyle concepts, entertainment venues, nightclubs, and more. With a portfolio unlike any other, Accor is powered by more than 230,000 talented team members. Guests and partners enjoy the benefits of ALL – Accor Live Limitless – the Group’s fully integrated loyalty program and daily lifestyle companion. Through its sustainability and social responsibility initiatives – EAT, STAY, EXPLORE, Accor Solidarity, RiiSE, and the ALL Heartist Fund – the Group demonstrates a strong commitment to ethics and professional integrity, responsible tourism, sustainable development, community engagement, and diversity and inclusion.

Description du poste As Business Operations Support Manager (PBS manager) within the Global Procurement Office, you will lead a team of two PBS Administrators and oversee the entire remuneration process for France—from supplier declarations and compliance controls to the distribution of procurement‑related earnings. Additionally, you will be responsible for optimizing administrative workflows and harmonizing procedures across regions.

You will collaborate closely with a wide range of internal and external stakeholders, including Procurement Directors, Business Controllers, buyers across Europe, digital teams, and the Finance and Legal departments.

Key Responsibilities, Scope France

Manage procurement administration activities and team coordination

Oversee supplier declaration campaigns and annual compliance in AstoreSuite

Manage the distribution process

Optimize administrative workflows and harmonize procedures

Management, Controlling, analytic skills required. No Procurement expertise mandatory.

Key Responsibilities in Detail Team Management

Lead and support the team responsible for procurement administration for France (supplier and contract creation, supplier declarations, invoicing, declarative control, distribution)

Supplier Declaration Campaigns in AstoreSuite

Oversee data preparation and campaign execution

Ensure timely supplier invoicing

Manage reporting, KPIs, and dashboards

Annual Declaration Control in AstoreSuite Management

Coordinate planning and stakeholder training

Supervise data preparation and campaign execution

Lead reporting and dashboard activities

Ensure regular communication with stakeholders

Track requirements and tool developments

Distribution

Prepare files and ensure data consistency

Address specific requirements of the French market

Monitor distribution tool updates

Manage centralized client data and oversee redistribution terms

Communicate with internal stakeholders and respond to related requests

Handle client support and service‑related inquiries

Primary Client & Supplier Service Level Management

Oversee the external service team by setting priorities, clarifying processes, and addressing critical issues requiring resolution and discussion.

Process Optimization

Harmonize and implement administrative processes across the scope

Improve internal PBS team workflows: build shared foundations and ensure consistent application

Profile Education

Master’s degree (Bac+5) from a business school or equivalent university program

Experience

3–5 years in a similar role and/or in audit, finance, controlling, or project management

Languages

Fluent written and spoken French and English required

Another language is a plus.

Key Skills & Qualities

Proven experience in team leadership

Strong analytical skills and attention to detail

Recognized for your pedagogical approach and ability to lead and inspire

Comfortable working with data and advanced Excel skills (pivot tables, complex formulas, large datasets)

Proficient in office tools

Team spirit

Commitments To the world

We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

To your career

We empower all our employees to master their work‑life balance and provide them with the means to shape their work environment.

Training and career development paths are defined both individually and collectively, so we can grow together every day.

We celebrate the richness of diverse nationalities, backgrounds, and stories. We encourage diversity in personalities and career paths and adapt to the specific needs of our employees, including those with disabilities.

Employee Benefits A real work‑life balance

Remote work: Up to 8 remote workdays per month, depending on team rituals, with an equipment allowance and daily compensation.

For autonomous managers (non‑executives): A 216‑day annual package granting up to 12 additional paid leave days (RTT) per year.

Work from Everywhere: Personal access to over 500 coworking spaces.

ALL – Heartist® Program: Preferential rates and flash offers for unforgettable stays and experiences with partners.

At‑hq: Collaborative workspaces, corporate restaurant with unlimited coffee, game and sports areas, concierge services, and a park.

Attractive Financial Benefits

Meal vouchers worth €10 each.

A mandatory health insurance plan financed 50% by Accor.

Profit‑sharing and incentive plans, with company matching contributions for PEEG/PERCOL savings plans.

A Sustainable Mobility Package up to €600/year for eco‑friendly transportation or 75% reimbursement for the NAVIGO Pass.

Works council (CSE) supporting cultural, vacation, sports, holiday, and family event activities.

Career‑long Support Within The Group

Learning & Development: Talent management with extensive training catalog.

Referral program: Earn €1,500 gross for helping recruit qualified profiles.

Heartist® for Good Program: Involve in a charity of your choice (1 day per year offered by the Group).

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Information Technology

Industries Hospitality

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