French Customer Advisor for a Video Game Brand - Work from home - Portugal

Customer Service

Learn, Lead & Grow at Sitel Group®

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Growth

Wellbeing

Belonging

Purpose

Sitel Group® & Sykes are now Foundever™

Company Overview Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

Responsibilities As a customer service specialist in this project, your daily responsibilities will include :

Respond efficiently and effectively to all customers’ enquiries within given timescales

Develop and maintain a full technical knowledge of the client’s products and services

Deal with all correspondence as requested / required

Accurately log all calls and in line with procedures

Responsibly maintain and update all job‑related administrative forms

Be able to recognize when a problem / query should be transferred to another departmentor a more senior member of staff

Qualifications To succeed in the role, you will need to have :

Proficient level of French (C1)

Intermediate level of English (B1)

Previous experience in Customer Service preferred

Impeccable communication skills

A calm, cool and level‑headed attitude in every situation

Excellent self‑organizing skills

A proactive approach and willingness to work on own initiative

Ability to work under pressure, in order to achieve deadlines and KPI’s

Ability to adapt to a continuously changing environment and procedures

Knowledge of Microsoft Office Pack (Word, Excel)

High-speed internet access and appropriate conditions for remote work

Must hold EU citizenship or valid work permit

Benefits What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance‑based bonuses

Continuous learning / development opportunities and competitive career opportunities

A safe, friendly, creative, innovative and technological organization

International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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