Data Governance Consultant

About Us DataGalaxy is a leading data and AI product governance platform that enables organizations to connect strategy, product management, discovery, and business impact in a unified experience. The platform empowers cross-functional teams to collaboratively design, deliver, and scale trusted Data & AI products with measurable business value.

Mission The position of Data Governance Consultant at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As Data Governance Consultant, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy by providing advices.

Managing a client portfolio in collaboration with Account Managers

Support them on a daily basis in the use of the product

Analyze and prioritize the needs

Assist with implementation and best practices

Ensure their loyalty to increase account revenue through upselling

Answering technical and product questions to help clients get the most out of DataGalaxy

Evaluating user experience and recommending improvements

Contributing to strategic account committees

Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients

Monitoring platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention, account growth

Collaborating with the Product team (customer feedback and requests)

Creating and maintaining content, deliverables, and best practices

Managing and animating the user community (User Groups on-site & virtual)

Profile

At least 5 years of experience in a similar role within data and information management (e.g., data governance, data quality)

Strong ability to assess the Data Governance market and articulate DataGalaxy's unique value

Proficiency in statistical analysis and measurement techniques

Expertise in data modelling and inter-application architecture

Functional knowledge: data modelling, inter-application architectures

Fluency in English and French

Bonus: Familiarity with relational and non-relational databases, Business Intelligence (ETL), and Data Visualization (REST API)

Who you are

You're able to communicate effectively and simplify complex concepts to ensure understanding among various internal and external stakeholders of the company

You have a strong ability to analyze and understand customer needs

Business oriented: capability to identify / show the added value of the solution and the support

You're customer & service oriented

A collaborative team player with a strong sense of teamwork

You have exceptional customer relationship management skillsul>

Pedagogical, well-organized, detail-oriented, and autonomous

DataGalaxy offers a number of advantages

Offices in the heart of Lyon and Paris

Flexible working hours ("forfait jour")

Remote work at will & 2.70€ net per day worked from home

2 weeks of working from anywhere

Health insurance Apicil covering you and your family

Meal vouchers (Swile card of 9€/day)

Public transport 50% reimbursement, 100% reimbursement for your bike subscription

Holiday Bonus

Quarterly team events and seminars

An attractive remuneration according to your performance and your potential

A real opportunity to join a French start-up that is a pioneer in its market

Seniority level Mid-Senior level

Employment type Full-time

Job function Customer Service

Industries IT Services and IT Consulting

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