IT Operations Specialist

You. Better. With Alan. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Our mission:

Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.

We partner with tens of thousands of companies across France , Spain , Belgium , and Canada , serving over a million members.

How we work: our Leadership Principles

Mission is the Boss

— We think long-term and are methodical optimists who take risks, seeking our mission\'s success above all else.

Distributed Ownership

— Accountable enlightened despots: everyone owns their decisions and results.

Radical Transparency

— All information is accessible and written-first, so everyone can make the best decisions asynchronously.

Always Growing

— Direct, positive, and caring feedback, combined with self-growth ownership.

About the role As Alan scales internationally (700+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Operations Specialist to manage

device security, SaaS platforms, identity & access, and employee IT experience

while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time.

Location : Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days.

First 2 months

Join IT oncall rotation (helpdesk) with buddy/shadowing support

Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)

Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)

First 6 months

Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input

Own onboarding/offboarding workflows end-to-end

Have wide knowledge of Alan's processes, equipment, and tools

Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates

First year

Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation)

Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries

Ship automation or self-service projects that measurably reduce IT toil — with limited guidance

Lead low to medium IT projects end-to-end

3 years

Fully autonomous on the User Experience & Platform workstreams

Lead medium to high-complexity IT projects end-to-end

Mentor newer team members, reduce bus factor through documentation and knowledge sharing

Who we’re looking for For this opportunity, we are aiming to hire within the B0-B1 level range.

Must-have — Technical/hard skills:

1-3 years IT operations experience

(or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO)

macOS fluency:

Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)

Operational reflexes:

Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent)

Documentation mindset:

Writes clear, structured documentation. Understands that knowledge trapped in one person\'s head is a risk

Learning velocity:

Picks up new tools and processes quickly. Doesn\'t need to know our exact stack, but demonstrates fast ramp-up capability

Must-have — Behavioral/soft skills:

Delivers with attention to detail:

Handles run tasks reliably and consistently

Raises questions and identifies frictions:

Spots problems, flags them, and suggests improvements

Takes feedback well and learns fast:

Open to coaching, iterates quickly

Collaborative and positive:

Works well with teammates and other communities

Proactive:

Identifies what needs doing and proposes next steps (with guidance where needed)

Nice-to-have skills / Bonus points if you have:

Experience with Kandji specifically

Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness

Basic scripting ability (Python, Bash, etc.) or willingness to learn

Experience with SaaS vendor management and/or license administration

Interest in automation and coding (even from college/school projects)

Experience in a fast-growing tech company environment

Languages:

Fluent French & English

Perks & Benefits At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

Fair rewards . Generous equity packages complement your base salary, for permanent contracts only.

Flexible Office . Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

All the tools you need . Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

Flexible vacation policy and flexible working hours . Organize your time as you wish.

Delightful healthcare insurance:

Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

Transport . Country-specific commuter benefits.

Learning & Training opportunities . A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

Personal growth through coaching : At Alan, coaching isn\'t just a perk -it\'s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan\'s values to develop their full potential. Learn more about our coaching culture.

Parental leave . Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles. If you\'re excited about this opportunity but don\'t check every box, we\'d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

Remember, this is just a guide, not a checklist.

We\'ll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

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