Head of Services and Sustainability

Head of Services and Sustainability Le rôle

The Services & Sustainability Manager will transform pre and postservices to lead and support growth through the customer sustainability journey (including Energy efficiency Audits and Digital solutions) and all other CVP’s. This will be delivered by working with Sales, coaching service technicians and engineers, providing technical support, supporting building customer-centric and market sector service offerings, identifying opportunities, tracking, reporting and improving service performance, supporting customer visits and delivering our services and decarbonization strategy to deliver real term orders growth and help our customers to achieve their sustainability targets.

Exigences

Team Leadership and Development:

Lead the services team, providing direction, support, and motivation.

Implement the Services portfolio offering, driving and delivering growth in all CVP’s with a focus on Sustainability.

Foster a high-performance culture within the team, focusing on continuous improvement and excellence in service delivery.

Be the advocate of a diverse and inclusive Team.

Transformation of Services:

Lead the transformation of services including digital contents to align with the company’s strategic goals and work with the EMEA Service & Sustainability Manager to create Value Propositions and support commercial offers.

Develop local strategies and initiatives to enhance the effectiveness and impact of services (including digital).

Ensure that services contribute to overall sustainability, decarbonization and energy efficiency objectives.

Technical Support and Service Offerings:

Provide expert technical support for steam systems and digital systems.

Deliver customer-centric service offerings that add value and drive customer satisfaction.

Identify and leverage opportunities for energy efficiency improvements and decarbonization within customer operations.

Performance Tracking and Reporting:

Monitor and track performance and grow Service revenue and customer experience year over year.

Implement metrics to assess the effectiveness of service initiatives, and report on Quantifiable Customer Sustainability Benefits.

Report on service performance to the General Manager, management and stakeholders, highlighting successes and areas for improvement.

Customer Visits and Engagement:

Support customer visits and engagements to strengthen relationships and identify needs.

Collaborate with customers to ensure their needs are met and expectations exceeded.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

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