Solution Deployment Manager

As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers. You will cross‑departmentally collaborate with Sales, Product, and Customer Success to understand and document client use cases and requirements, then translate them into the setup and configuration of the 360Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kickoff to handover to support. Your responsibilities include driving project management, defining 360Learning platform architecture for our clients, facilitating integrations (flat files, APIs) and third‑party apps, guiding and providing assistance to ensure successful deployment.

You will also follow your customers’ portfolio over their contract to increase product adoption and deliver complementary solutions such as platform audits.

First 30 Days

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basic ticketing requests

First 3 Months

Start onboarding your own new clients

Drive project management to ensure successful platform deployment from kickoff, through regular touchpoints, to handover to support

Host functional and technical workshops with clients to support their platform customization and structuring

First 6 Months

Successfully ensure 360Learning platform deployment for new clients

Implement integrations (SSO, third‑party tools), deliver technical expertise on integrating their learning platform into their technical environment, and troubleshoot

Pitch the value of the 360Learning platform

Develop repeatable and scalable processes to improve project quality and delivery

Support strategic customers throughout their contract from an expertise standpoint

Deliver professional services to our existing customers base

First 12 Months

Onboard another Solution Deployment Manager

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Deliver platform audits to clients

Deliver professional services proposed in our Professional Service catalogue

Key Skills

Minimum 3 years experience in a similar, preferably customer‑facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager, or Pre‑sales Consultant)

Previous deployment experience of SaaS products, ideally HR related

Project management skills

Understanding and experience working with APIs, SSO configuration & troubleshooting

Solution‑oriented, client‑first mindset in everything you do

Ability to adapt to your audience and reduce complexity for both highly technical and non‑technical stakeholders

Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations

Native French proficiency and very good English proficiency (level B2)

Enthusiasm for our culture explained here

What We Offer

Compensation: package includes base salary, a variable component and equity

Benefits/Perks: Work‑from‑home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent

Balance: Flexible hours, full remote work possible anywhere in France

Diversity, Equity, and Inclusion: We have 6 active ERGs covering Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has an executive team member serving as a group leader to increase awareness and impact

Corporate Social Responsibility: Review our CSR Charter at 360learning.com/blog/corporate-social-responsibility-charter

Culture: Learn what it’s like to join 360Learning through our onboarding journey (https://360learning.com/blog/360learner-journey/) and Convexity Culture (https://bit.ly/Convexity_360L)

Interview Process

Phone screen with our Talent Acquisition Manager

Discovery meeting with Solution Deployment Manager coach

Case study meeting with 2 Solution Deployment Managers

Clarification meeting with our Head of Professional Services

Culture fit meeting with our Chief Human Resources Officer

Offer!

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top‑down training. 360Learning is the easiest way to onboard and upskill employees, train customer‑facing teams, and enable customers and partners—all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.

We want to learn from and with you! #J-18808-Ljbffr