Field Service Team Leader

Overview Waters, the world’s leading specialty measurement company that cares about inclusion and diversity, is seeking a Field Service Team Leader to support the very successful growth of our businesses in France. Waters delivers benefits through innovation and people that enable customer success in the life, materials and food sciences.

People create the Waters difference.

By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances. The Field Service Team Leader role has a primary responsibility in managing a team of Field Service Engineers to deliver a best‑in‑class service to our customers. They drive top performance and engagement from their team who support a wide variety of Waters products and software in our customers’ laboratories. You will be able to utilise your expertise in various strategic projects and execute them with the constant support from the team. If you are keen to become part of a winning team and believe that your knowledge and experience would make a great contribution to our organisation, we are keen to hear from you.

Responsibilities

Leading and developing a team of Field Service Engineers based in France primarily focused on HRMS systems

Collaborating with the other team leaders to improve the efficiency of the service organization

Proactively focusing on service operations to drive service delivery improvements and efficiency gains, ensuring a high level of customer satisfaction

Providing support to your team to ensure functional projects in your department are delivered in a manner complementary to the organisation

Managing escalations within your territory and collaborating effectively cross‑functionally with other Waters resource pools such as our Global Service Support & HQ organisations to ensure prompt and successful resolutions

Providing guidance and coaching to Field Service Engineers, including facilitating access to internal resources to help overcome complex technical issues and challenges

Working with the business management team to harmonise processes and elaborate resources

Being responsible for providing regular reporting to European & Corporate headquarters

Ensuring compliance amongst your team regarding Waters processes and procedures, customer SOPs, local legislation and health and safety rules and protocols

Qualifications Education

Bachelor’s/Master’s Degree in Chemistry or Biology, Engineering or other science‑related field is desired; equivalent experience, training and education will also be considered

Experience

3–5 years of experience with installation, performance maintenance, troubleshooting, support and/or end‑user utilisation of scientific instrumentation, preference for previous Waters product suite (HPLC/UPLC, LC/MS, HRMS, SFC, Informatics)

An understanding of GMP/GLP requirements

Ability to lead a team and implement plans developed by the management team

Experience in successfully driving organisational change

Competencies

Good leadership skills, dependable judgement, pleasant attitude and attention to detail

Well‑equipped interpersonal skills, including coaching, presentation, listening and negotiating as well as networking and influencing

Organising, planning and analytical skills

Ability to work with multiple deadlines and deliver results

Ability to provide support to other functions of the organisation as a business partner

Maintaining composure under pressure

Proficient in English

Travel

Clean driving licence and a valid passport required

Occasional travel to other territories/countries for governance of department, local business support, meetings and training

Company Description Waters Corporation (NYSE: WAT), the world’s leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory‑dependent organisations to enable significant advancement in healthcare delivery, environmental management, food safety and water quality. Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well‑being. We’re all in it together, delivering benefit as one to provide the insights needed today to solve the challenges of tomorrow. Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programmes and practices to drive inclusive behaviour and increase diversity across the organisation. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

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