Engineering Architect

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead • We are global

Head of AI Transformation & Operational Excellence (all genders)

Why Valtech?We’retheexperienceinnovation company-atrusted partnerto the world’s most recognized brands. To our people we offergrowth opportunities,avalues-driven culture,internationalcareersand the chance to shape the future of experience.

The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

Valtech is a strategic partner for this client, responsible for the design, delivery, and operation of large-scale digital platforms across eRetail and Retail.

After successfully industrializing e-commerce and retail delivery, the next strategic frontier is Artificial Intelligence as a core transformation lever, impacting the entire value chain: engineering productivity, delivery predictability, quality, testing, operations, and production support.

AI is no longer treated as a set of isolated experiments. It is afoundational capabilitythat must be embedded into Valtech delivery operations, at scale, with measurable business and operational impact.

Beyond AI, Valtech is continuously expected toinnovate and improve its delivery and support model, strengthening efficiency, quality, resilience, and time-to-market in a demanding retail environment.

This role exists to ensure that AI transformation and broader operational innovation arestructured, governed, value-driven, and industrialized, while reinforcing operational excellence across all delivery domains.

The role The role is transversal by design: authority comes from expertise, vision, and execution leadership, not from direct hierarchical control. Reporting to Client Partner and Managers at Valtech for our luxury and international client you will:

Lead Valtech’s end-to-end AI transformation and operational excellence for the client account.

Own the definition, orchestration, and execution of AI initiatives, ensuring they move fromPOC to industrialized, production-grade capabilities delivering tangible value.

In close coordination with the AI Transformation Program Manager, ensure AI-driven transformation is consistently embedded across the four core pillars of delivery:

Agile Operating Model

Quality & Testing

Production & Support

Beyond AI, actively drive innovation and continuous improvement of delivery and support operations , leveraging AI, automation, process optimization, and new operating practices.

Key Responsibilities

Define and own the global AI transformation roadmap across eRetail and omnichannel delivery.

Ensure AI initiatives are aligned with the client’s business priorities and Valtech’s delivery and operational objectives.

Drive AI adoption beyond experimentation, with clear industrialization paths, ownership models, and value tracking.

Position AI as a structural enabler of delivery performance, quality, and operational efficiency.

Coordination with AI Transformation Program Management

Work in close partnership with the AI Transformation Program Manager, ensuring alignment between strategic roadmap, execution planning, and delivery reality.

Contribute delivery and operational expertise to program-level prioritization, sequencing, and risk management.

Ensure consistency between program governance and on-the-ground execution across teams.

Act as the operational counterpart to the program manager, securing adoption, scalability, and sustainability of AI initiatives.

Governance & Stakeholder Management

Act as Valtech’s AI and operational excellence reference toward the client.

Represent AI and delivery innovation initiatives in SteerCos, transformation committees, and executive forums.

Provide clear, structured reporting on progress, value delivered, risks, and dependencies.

Escalate blockers early and propose concrete, execution-ready mitigation plans.

Transversal Team & Community Leadership

Animate and federate atransverse community of AI and innovation championsembedded across engineering, QA, support, and product teams.

Lead and coordinate distributed AI Ops, scripting, automation, and tooling resources, notably in India.

Ensure consistency of practices, standards, tooling, and documentation across all domains.

Reinforce a shared ownership model: innovation and AI are collective responsibilities, not isolated initiatives.

AI Integration Across the 4 Pillars:

Promote AI-native architectures, developer productivity tools, and MLOps best practices.

Support AI-assisted development, code quality, refactoring, and technical acceleration.

Agile Operating Model

Adapt delivery rituals, governance, and planning to support AI-driven and data-intensive initiatives.

Improve predictability and flow while managing experimental constraints.

Quality & Testing

Define strategies for AI testing, validation, explainability, and monitoring.

Embed AI and automation into test strategies, regression prevention, and defect analysis.

Production & Support

Implement AIOps capabilities for proactive monitoring, incident prediction, and MTTR reduction.

Strengthen production stability, observability, and operational resilience.

Operational Excellence, Innovation & Industrialization

Drive continuous improvement initiatives across delivery and support operations, beyond AI-only use cases.

Identify and promote innovations in automation, tooling, processes, and operating models.

Drive measurable improvements on delivery and support KPIs (cycle time, quality, incidents, automation rate, cost efficiency).

Ensure smooth transition from build to run, with full ownership by support teams.

Avoid “shadow initiatives” by enforcing clear governance, documentation, and ownership.

The Head of AI Transformation & Operational Excellence is atransversal leader.

Coordinate closely with theAI Transformation Program Managerand delivery leaders.

Authority is based on strategic vision, delivery credibility, and execution rigor.

Orchestrate, influence, and federate teams embedded in their respective domains.

Success is measured byadoption, industrialization, operational impact, and value delivered, not by the number of POCs.

Must have hardskills

Proven track record in leadingcomplex, data-driven or AI-enabled transformation programs.

Demonstrated ability to move initiatives fromPOC to industrialized, production-grade solutions.

Experience leadingdistributed delivery teams(onshore/offshore).

Strong understanding ofe-commerce, retail, or omnichannel ecosystems.

Ability to operate at bothstrategic and operational levels.

Fully bilingualFrench / Englishis mandatory.

Must have softskills

Strong transformation leader with a clear, forward-looking vision.

Clear, direct, and structured communicator; able to simplify complexity.

Pragmatic, execution-focused, and value-driven.

High autonomy, ownership, and ability to influence without formal authority.

Comfortable operating in complex, high-pressure, multi-stakeholder environments.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here.Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits This is a permanent position based in Paris/France with 3 days at the client’s office.

Beyond a competitive compensation package, we offer:

Flexibility, with remote and hybrid work options (country-dependent)

Career advancement, with international mobility and professional development programs

Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

⚠️Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and tech...