Senior Deskside Technician

Job Description Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

Basic network troubleshooting

Isolating or resolving printer and multi‑function device issues

Providing onsite, advanced software troubleshooting and support

Providing advanced software troubleshooting and support remotely using support tools and processes

Troubleshooting mobile device issues

Troubleshooting remote access issues

Ticket follow‑up (incident and request creation, update and closure)

Escalating tickets that cannot be resolved by Stefanini to the appropriate client or third‑party support group for resolution

Cascading deploying PCs/Macs to end users

Carry out new joiner onboarding when required

Configuring and deploying telephones

Configuring PCs/Macs post‑image

Deploying IT equipment

Imaging and staging PCs/Macs or mobile devices (includes activation where necessary on respective regional carrier)

Migrating end‑user data

Directly engage in general IT support as required

Face‑to‑face and remote desktop and basic POS support

HO & Back Office team support

Setup and configuration of new routers, switches and firewalls

Hardware support (workstation, laptop, printer repair and replacement)

Site hardware audits

Managing traffic counters

Job Requirements

3‑5 years of experience (minimum) in a technical ICT environment

General end‑user technology knowledge

End‑user workspace platforms (discovery, asset management, client management)

End‑user Microsoft platforms (Active Directory, Office, SCCM)

ITSM tool set (ServiceNow preferred)

A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role

Soft skills: planning and organizing; attention to details; problem‑solving; analysis; flexibility

Customer sensitivity: technical writing skills

Bachelor's degree and/or equivalent experience in information technology or computer science

Proven ability to deliver multi‑site infrastructure related projects

The ability to manage multiple projects/activities at a time, and to prioritize appropriately

Flexibility to work outside working hours as necessary

The ability to travel 20% of the time within Europe

Strong knowledge of English and French

Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being you!

About Us We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Business Consulting and Services

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