Client Services Officer W/M

THE POSITION Our International Operations Department is recruiting, on a 6-month fixed-term contract, a Client Services Officer.

As part of this opportunity, you will advise and support our clients by phone and email regarding their requests.

More specifically, your responsibilities will include:

1. Customer Relationship Management :

Handling client inquiries and advising them on their health insurance contracts, coverage, reimbursements, and all aspects related to the lifecycle of their policy (enrollment, endorsements, cancellations, contributions, etc.).

2. Administrative Management :

Contracts : Recording enrollments and terminations, processing contribution payments

Health claims: Entering reimbursements, preparing quotes, issuing guarantees of coverage. All in compliance with internal procedures.

Client files : Updating and modifying client records (contract details, address, bank details, etc.).

3. Customer Satisfaction :

Contributing to customer satisfaction through the quality of your responses, the accuracy of processing, and your contribution to achieving performance indicators.

There will be no prospecting or sales activities as part of this role.

YOUR PROFILE You hold a two-year post-secondary degree (Bac+2 equivalent), with or without prior experience in insurance, your personality is just as important to us.

The ideal candidate will be able to understand clients’ needs, handle a variety of situations, and work both independently and as part of a team.

We are looking for candidates who are fully bilingual in English and French.

You are methodical and demonstrate rigor, organization, and responsiveness on a daily basis. You are dynamic and bring enthusiasm to your work. You are committed to achieving set objectives in terms of quality, volume, and turnaround times.

WHY JOIN US? By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.

You will enjoy all the social benefits provided to our employees: holiday bonus, performance bonus if you meet your objectives, profit-sharing bonus, company savings plan and pension plan with an attractive employer contribution, childcare bonus, company cafeteria, telemedicine service, 12 additional rest days on top of paid leave, 100% coverage of the basic individual or family health insurance, and 75% reimbursement of transport costs.

You are guaranteed a good work-life balance thanks to our company agreements and a flexible work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees.

HENNERFR

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