Customer Service Manager

Franco-Japanese seed company, Vilmorin-Mikado has specialized since 1743 in the creation, production and selling of vegetable seeds for professionals. With the help of more than 1,000 employees, the company distributes its wide range of products on the 5 continents (100+ countries).

The company is part of the Limagrain group (4th largest seed company in the world), which covers field seeds, agri-food products, and cooperative trade.

Team Management and Leadership (~40%)

As a team manager (6 people), your mission will be to lead, support, and develop a multicultural team (recruitment, training, performance reviews, development plan).

Set objectives and monitor individual and team performance.

Foster a positive work environment, team cohesion, and communication (especially during busy time).

Promote a culture of customer service and operational excellence.

Export Operational Monitoring and Management (~40%)

From the technical side, your role will be to ensure the complete processing of orders, from entry to invoicing and payment collection.

Organize a weekly review of the order portfolio to prioritize, anticipate potential issues, and secure deliveries.

Manage customer complaints and provide associated sales follow-up.

Ensure compliance with export procedures (Incoterms, documentation, customs compliance, etc.).

Management, Coordination, and Reporting (~20%)

Finally, you will participate in the implementation of the company strategy, particularly regarding safety and service quality.

You will ensure the monthly reporting of your activities and contribute to the reliability of performance indicators.

You will work collaboratively with the sales, supply chain, finance, and quality teams to optimize the customer experience.

Replacement because the previous Manager is moving out.

With a

Master's degree in International Business

(or equivalent), you have at least

5y of experience

in an

international customer service

or

sales environment , ideally in the

agri-food, agricultural,

or

industrial sectors.

Therefore, you master

Incoterms procedures, managing large-scale export and customs documentation.

You are comfortable with

IT,

knows one

ERP system

(we use JDE), and will be able to learn our

reporting tools.

Furthermore, you

demonstrate managerial skills

through a

successful experience as a teamleader.

You are known for

proactivity

and

autonomy,

your

analytical

and

rigorous approach.

You will be able to use your

interpersonal skills

and

communication abilities

to benefit both

clients and colleagues.

Fluency in

English

is required,

proficiency in another language

(French, Spanish) would be a precious asset.

Recruitment process

First meeting with HR team member (call or visio)

Technical interview with the Manager (visio or on-site)

Confirmation interview with a Director (often on-site)

Salary to be determined based on your profile, 13th-month bonus paid monthly, 'Cadre' status.

Working hours: Daily package (211days/year), with a minimum of 14 days of paid time off (RTT) per year.

Profit-sharing bonus, management bonus (up to 1.5 months' salary).

Benefits: Family health insurance, company restaurant, company advantages (holiday vouchers, gift vouchers, discounted tickets), and on-site activities

By joining Vilmorin-Mikado, you will be part of a long-established seed company, an expert within the Limagrain cooperative group, where the diversity of positions allows for long-term career development.

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