Account Manager - Italian speaker (H/F)

Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Italian market.

Your responsibilities will include:

Participating in client onboarding

Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)

Organizing and leading client meetings

Assisting with contract signing

Assisting with the creation of the agent or distributor file

Assisting during the implementation phase

Participating in the follow-up of clients in production

Project management and coordination of the Client relationship:

Organizing and leading monthly/quarterly client meetings

Keeping track of and sharing the client’s news (both externally and within Treezor)

Monitoring tickets and requests to provide solutions

Working as a team and coordinating communication with the client

Ensuring client satisfaction

Upselling services offered by Treezor

Management of additional tasks:

Actively contributing to client satisfaction

Monitoring the client billing process and ensuring there are no payment delays

Keeping up with industry news and client updates

Monitoring KPIs and SLAs

Requirements:

5+ years of experience in an Account Manager role

Strong knowledge of payment, fintech or banking sector is mandatory

Native Italian speaker , and fluency in English and/or French

Strong organization skills

Attention to detail, autonomy, and excellent interpersonal skills

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