Customer Support Representative

U.S. Equal Employment Opportunity Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or organ donor status. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity record keeping, reporting, and other legal requirements.

Position:

Customer Support Representative

Location:

South Hackensack, NJ

Job Id:

2533

# of Openings:

1

Title:

Customer Support Representative

Department:

Customer Support

Reports to:

Manager, Customer Support

FLSA Status:

Non-Exempt

Pay range:

$20 -$25 per hour

SUMMARY The Customer Support Representative works closely with the Tension Sales team to ensure that customer order information is received and processed from ordering through shipping, delivery and billing. In this role, the Associate works collaboratively with and at the direction of the Tension sales team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work directly with Tension Sales to understand customer's key drivers, needs and strategy while serving as a liaison between the customer, sales and production

Support all aspects of new and repeat envelope order entry.

Gather order data in conjunction with sales team

Enter new and repeat orders into ERP system

Review and communicate product specifications and requirements with key parties

Monitor production schedule to ensure timely delivery, notify appropriate parties of updates

Track order through delivery and billing

Monitor customer order cycle and customer finished goods inventory. Make reorder recommendations to the sales team for customer approval

Work with outside vendors to complete specific orders. Communicate with vendor on pricing and schedule and share information with the sales team and other key parties.

Work alongside sales to respond to customer quality and service concerns. Request samples and gather information for sales and production management to support problem resolution.

Light travel to meet with customers as required

Other duties may be assigned

KNOWLEDGE/SKILLS/ABILITIES

Proficiency in Microsoft Office

Excellent communication and organization skills

Strong attention to detail with a high level of accuracy required

Must be able to work independently as well as within a team

EDUCATION and/or EXPERIENCE

High School diploma/GED required; bachelor's degree preferred

One or more years' experience in a customer service or sales support role

Experience with ERP (Enterprise Resource Planning) systems is a plus

PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Prolonged periods of sitting at a desk and working on a computer

While performing duties of this job, the individual would occasionally be required to sit, reach with hands and arms, talk, and hear, and use fingers and hands to feel objects, tools, or controls.

BENEFITS This position is eligible for all company benefits which include, but are not limited to: medical, dental, vision, 401K and vacation time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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