Field Service Technician

Field Service Technician - Engineering Annual Salary: $65,625-$109,375 (Non-Exempt)

WFH Mon-Fri 7a-4p

Ability to travel 80%-90%

The opportunity: The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery. This assistance includes machine audits, planned maintenance and other customer‑requested technical services, including troubleshooting and resolution. The technician provides independent support to the customer, gathers information, and brings field knowledge back to Smurfit WestRock Service Management, Engineering and Sales. The role also assists and may lead in the development and training of less‑experienced Smurfit WestRock service technicians.

How you will impact WestRock:

Provides on‑site customer services including installations, preventative maintenance, audits, and troubleshooting.

Provides accurate and timely service, audit, installation, and expense reports.

Provides input/feedback for continuous improvements and changes.

Provides installation and commissioning support for new machines in customer facilities.

General Functions, Skills, and Responsibilities

Installation and servicing of Smurfit WestRock Packaging Machinery.

Lead others in the installation and servicing of Smurfit WestRock Packaging Machinery.

Support equipment both mechanically and electrically.

Troubleshooting of equipment both mechanically and electrically.

Trouble resolution of both mechanical and electrical issues across multiple machinery platforms.

Sell services and parts based on audits.

Training of lesser experienced technicians in auditing of machinery.

Support machinery production in Atlanta as needed.

Possibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as needed.

Schedules are often dictated by customer requirements.

Report to regional service manager daily.

Conduct an exit interview with customer prior to leaving the job.

Communicate directly with appropriate persons for issue resolution, e.g. account manager, customer, regional service manager, engineering, etc.

Complete expense reports at the conclusion of each job.

Follow Smurfit WestRock and customer work/safety rules while in customer facility.

Maintain working relationship with fellow employees and customers.

Training of operators and mechanics in safe operation, changeovers, and PM procedures.

Training of Smurfit WestRock technicians in safe operation, changeovers, and PM procedures.

Complete FAT/PDI (acceptance testing) of machines as needed.

Organize, lead, and operationally complete significant machinery events, e.g. overhaul or Slipstream E1.

In‑depth knowledge of detailed functions and setup of multiple machinery platforms.

What you need to succeed:

Technical degree is a plus, but not required.

Previous field service work is required.

Good personality for customer relations.

Good written and verbal communication skills.

Self‑motivated.

Strong mechanical abilities.

PC skills, e.g. MS Word, Excel, PowerPoint, internet search and navigation, Google apps.

Ability to follow and comprehend basic programming structures, e.g. ladder logic.

Rockwell 5000 programming.

Writes accurate and concise service and expense reports.

Writes procedure and training documents.

Executes training programs based on developed documentation and individual needs.

90% world‑wide travel with nonstandard workweek hours including weekends, holidays and night shifts.

Passport is required or ability to obtain.

Ability to travel to within the USA and to Mexico, Canada, and Europe is expected.

Ability to learn new technologies.

Be a team player.

Willing to follow strict safety guidelines.

Understanding of and ability to follow electrical and mechanical drawings/schematics.

Physical Requirement

Required to perform heavy lifting and considerable moving of equipment.

Stand on feet for 10+ hours.

Sit, stoop, kneel, or crouch as needed.

Use ladders or work at heights when required.

Work off shifts (2nd shift, 3rd shift).

Work unsupervised.

Sit on airplanes for extended periods of time (10+ hours).

Be able to work 12‑hour shifts.

Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.

Use standard business equipment such as computers, calculators, copying and fax machines.

Work around electricity and in small spaces.

Performance Measurements

Accomplishing Smurfit WestRock and service objectives.

Expense management.

Effectiveness with computer skills.

Quality of work.

Working with colleagues and customers.

Timeliness and accuracy of service paperwork, e.g. audits, service reports, expense reports.

Effective direction of others while at a customer location or on a project.

Training Requirements Safety training includes:

General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock‑out Tag‑out; Pallet Jack and Forklift Safety; Hearing Conservation; Emergency Action Plan; Disaster Recovery; Plant Safety Rules; Safe Lifting; Hot Work; Respirator Safety; Confined Space; Electrical Safety; and other programs as required.

Job related training includes:

Maintenance standard operating procedures, quality procedures, customer specifications.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to:

Moving equipment.

Heat and fumes.

The noise level in the work environment is moderate to loud.

Personal Protective Equipment Used on the Job

Safety glasses, hearing protection, gloves, welding and/or other personal protective equipment required while performing certain tasks or visiting certain areas.

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities.

Attractive salary reflecting skills, competencies, and potential.

A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of daily work.

The salary range for this position is $56,625.00 - $94,375.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short‑term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 13-Marzo-2026.

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