Onboarding Manager (Customer Success)

About us Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission:

make carbon management as essential as financial management .

Today, we are a

global leader in carbon accounting , proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts.

More than

3,500 companies in 20+ countries

use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of

200+ people from 40+ nationalities , based in Paris, London, Barcelona, and New York.

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and

one billion tons of CO2 under management .

Our Values

Ambition for climate: Minimize GHG emissions, maximize climate impact

Deliver with agility: Work in small increments: fail fast, learn fast, win fast

Own your opportunities: Achieve outstanding results by showing initiative and accountability

Feedback paves the way: Succeed as a team by helping others progress

Curious to know more? Check out our Culture Book, blog, and youtube channel

About the team You’ll join Greenly’s

Onboarding Team , a highly collaborative, caring group that works closely with Sales, Product, Climate Experts, and Support.

We are the

eyes and ears of the company : the first team to guide customers on the platform, the first to collect feedback, and the first to spot opportunities that improve both product and processes.

New joiners receive a

complete onboarding

(product, climate, workflows). We shadow, co-host calls, and progressively build autonomy.

About the role We’re looking for an

Onboarding Manager

to guide new customers through Greenly’s platform and ensure they reach value quickly, smoothly, and confidently.

Your mission: Help customers

understand, set up, and adopt Greenly

- while delivering an outstanding experience that maximizes

Customer Satisfaction(CSAT), product adoption, and time-to-value .

Typical week:

Strong Focus on Customer Guidance and Delivery :

The majority of the week is spent in

live calls , guiding new customers through the critical steps of platform setup, data collection, and analysis of their initial results. This also includes dedicated time for email and chat

follow-ups, ticket resolution, and outstanding customer support .

Internal Contribution and Efficiency :

The remaining time is allocated to contributing to Greenly's growth by acting as the

eyes and ears of the company.

This involves providing structured feedback to the Product team for platform improvements and participating in internal discussions to enhance and document our onboarding processes. ️

In your first months, you will:

Quickly become autonomous in managing your own customer pipeline

Deliver fast time-to-value: ensuring customers understand the platform’s core benefits early

Share high-quality feedback with Product and Delivery to improve workflows

Contribute to a caring, collaborative culture: exchanging scripts, tips, and lessons learned with peers

You will drive:

Smooth, structured customer onboarding experiences

Clear explanations of climate, ESG, and platform features in simple, accessible words

High CSAT, strong product usage, and trusted internal insights

Better processes for the team (documentation, reusable scripts, playbooks)

What success looks like in your first year:

You are fully autonomous on your pipeline, from kickoff to final results

You consistently meet/exceed CSAT, adoption, and time-to-value targets

Your feedback has directly contributed to at least one process or product improvement

You help newcomers (shadowing, sharing materials) and contribute to internal projects

You may start specializing (complex flows, specific verticals, or internal ownership topics)

Skills to succeed You'll thrive in this role if:

Have experience in a customer-facing role (Customer Success, Support, Training, Consulting…)

Are comfortable explaining complex or technical topics in simple, structured ways

Love helping people progress and finding solutions to unlock their next step

Learn fast and stay curious: climate and ESG topics evolve quickly

Enjoy collaborating, sharing tips, and improving playbooks with the team

Thrive in a fast-moving, operational environment

Are

fluent in French

and

English

Tools you’re likely familiar with:

Customer support platforms (e.g. Intercom)

CRM tools / customer tracking systems (e.g. Hubspot)

Video conferencing for live calls (e.g. LiveStorm)

Basic documentation and workflow tools (Notion, ticketing, etc.)

You might not be a fit if:

Customer satisfaction is not your priority ❌

You struggle to simplify or structure complex information

You resist feedback, coaching, or fast-moving product updates

Perks & benefits

€34-38K total yearly salary

Beautiful offices in the heart of Paris (9ᵉ arrondissement)

Flexible remote work options

⚒️ Top-notch tools to help you do your best work

Private medical insurance with Alan (including mental health support), 100% covered

50% Navigo reimbursement for public transport

Sustainable lunch vouchers via Ekip

Partial coverage of your Gymlib subscription

A culture of autonomy, transparency, and collaboration with a team of highly talented, committed people

The recruitment process

First call to discuss the role

Case study preparation & restitution with Dylan (technical focus)

Final interview with Antoine (Hiring Manager)

Provide us with 2 references to complete the recruitment process

We welcome you during our onboarding week!

We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply - you may be the right person for the team.

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