French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you.

What You’ll Be Doing As a Customer Support Specialist, you will be the first point of contact for our French-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.

Key Responsibilities

Deliver top-tier support in both French and English through voice and chat

Troubleshoot issues and provide effective resolutions with a customer‑first mindset

Build strong relationships through clear and empathetic communication

Work closely with teammates to deliver consistent and high‑quality service

Provide customer feedback to help us improve tools and processes

What We’re Looking For

1+ year of remote/online experience in customer service or a similar role.

Experience with bilingual customer support is an advantage.

Excellent written and verbal communication skills.

Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.

Calm and solution‑focused under pressure.

Familiarity with E-Commerce and CRM systems is a plus.

Fluent in French and English.

Tech Requirements

Personal computer or laptop with a minimum i5 processor

Reliable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

Competitive pay with annual reviews

Paid time off for rest and personal time

Monthly health stipend

Performance-based bonuses

Fully remote, permanent work‑from‑home setup

Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.

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