Customer Success Manager - Benelux Market (Dutch speaking)

Customer Success Manager – Dutch Native Speaker Job Description Join us at Ringover – where customer experience meets innovation.

Location: Montrouge, Île-de-France, France

What You’ll Be Doing

Delivering a world-class onboarding experience: Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one.

Boosting customer loyalty: Build lasting relationships that reduce churn and drive client satisfaction.

Driving revenue growth: Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR).

Ready to support clients, with a strong understanding of performance-driven (ROI) approaches and an ability to detect upmarket opportunities.

Championing the customer voice: Use feedback and satisfaction metrics to enhance the customer journey and experience.

Providing hands‑on support: Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.

Improving the user experience: Spot friction points and recommend actionable solutions to optimize platform usage.

Solving problems collaboratively: Address client issues with speed and care while coordinating with cross-functional teams.

Turning clients into advocates: Inspire customers to become enthusiastic champions of Ringover.

Influencing product evolution: Communicate customer insights and help shape future product developments.

Managing key success touchpoints: From client training and business reviews to ticket tracking, you’ll own the relationship.

What You Bring To The Table

Min of 1-2 years of experience in a customer success, account management, or client-facing role.

Proactive mindset: You take initiative and seek out solutions without waiting to be asked.

Excellent interpersonal skills: You’re diplomatic, persuasive, and always positive.

Customer-first approach: You listen deeply and respond thoughtfully with tailored solutions.

Analytical & tech‑savvy: Comfortable with data, CRMs, video conferencing tools, and digital platforms.

Detail-oriented & persistent: You follow up rigorously and manage projects with precision.

Highly adaptable: Whether dealing with clients or internal teams, you know how to adjust your approach.

Organized & versatile: Able to juggle tasks and priorities in a fast-paced environment.

We are specifically looking for a native Dutch speaker who is also fully bilingual in either French or English to effectively manage our customer relationships.

Why Join Ringover? Well‑being Benefits

A fully covered private health insurance.

6 weeks of paid vacation.

Making Your Daily Life Easier

A hybrid work setup with remote work options and a €20 gross monthly allowance.

A sustainable mobility package up to €700 per year (including 50% of the Pass Navigo) or a fuel allowance of €300 per year, depending on your mode of transport.

A Warm Team Spirit

A friendly atmosphere with a multicultural team.

Opportunities to connect through afterworks and a variety of activities.

Relaxation spaces to unwind during the day: sports, piano, video games…

Giving Meaning To Your Work

One day per quarter dedicated to volunteering with Numérique pour Tous.

For us, compensation is not a taboo topic! We’ll discuss it very soon . We will offer the most fair salary according to your experience.

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