External Fulfillment Project Manager, External Fulfillment Ops Excellence (Fulfillment & Operations)

We are seeking a talented Program Manager to join our Ops Excellence team to play an instrumental role in the evolution of our EU External Fulfilment (EF) network, comprising around 60 sites operated by 3PLs for Amazon.

The External fulfilment network is experiencing strong growth, with 25+ new launches in 2026 adding to existing 30+ sites. EF provides network capacity solutions, special fulfilment, and market expansion solutions across EU7, and is becoming an increasingly important part of Amazon’s fulfillment strategy.

The operational Excellence team within the External Fulfillment organization is a key enabler of this growth and of the performance of existing sites. We are the unique support function to EF Operations, and our main responsibilities are:

Drive projects to improve site performance or reach parity with Amazon 1P sites.

Be the SMEs on all process paths (Inbound, packaging, Flow, Sortation, Transportation, Returns, Inventory, etc.) to support our operations and solve problems.

Build the knowledge base and coordinate upskilling and training of new 3PL providers.

Support new launches through audits, configurations, and on‑site support.

Own the data pipeline, including external dashboards and leadership reporting.

Much more :)

Key job responsibilities Within External Fulfillment Ops Excellence, you will join our Ship & Transportation vertical, owning everything happening post‑slam in our sites.

Build relations with central teams that are key to our connectivity and transportation execution (ROC, TNC, SortTech, Network Engineering, etc.).

Drive independently projects to improve processes, increase performance of the sites and drive parity with Amazon warehouses.

Run deep dives through queries and support operations in solving day‑to‑day problems arising.

Support launches (30% travel expected) by being the Ship SME.

Develop processes, SOPs, trainings, to ensure our network upskills and is compliant with best practices.

Run audits on sites and solve issues with the 3PL providers.

etc.

About the team

Inbound Excellence (Owning Inbound and Vrets)

Outbound Excellence (owning Packaging and Flow)

Ship Excellence (owning post‑slam sortation, transportation, speed)

Quality excellence (owning inventory quality and capacity)

Business Intelligence (owning data pipeline and reporting)

Control Tower (owning daily site execution support)

You will join the Ship Excellence vertical.

Basic Qualifications

Understanding of ecommerce operations and E2E processes.

Experience in project management and process improvement.

Stakeholder management with experience interacting with 20+ different internal and external teams.

Data affinity with proved data crunching capability.

Advanced proficiency in verbal and written English.

4+ years experience with Shipping and Transportation in Logistics.

Preferred Qualifications

3PL experience.

SQL knowledge.

Advanced proficiency in French or German language.

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr